Shipping & Returns Policy

At FlorShoes Central, we’re committed to providing premium footwear with exceptional customer service. Our policies are designed to ensure a seamless shopping experience from delivery to returns.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods:

  • Standard Shipping ($12.95) via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping via EMS for orders over $50 – Delivery within 15-25 business days after shipment

We ship worldwide, excluding some Asian countries and remote areas. International customers may be responsible for customs fees and import duties.

Returns & Exchanges

We stand behind our premium footwear but understand that sometimes a product might not meet your expectations. Our hassle-free policy ensures your satisfaction.

Return Policy Details

  • Returns and exchanges accepted within 15 days of receiving your order
  • Items must be unused, in original condition with all tags and protective coverings intact
  • Shoes must show no signs of wear or damage
  • Original packaging required

Important Note: For hygiene reasons, slippers marked as final sale cannot be returned or exchanged unless defective. All other products (Clogs, Heels, Hiking shoes, Oxfords) are eligible for returns.

How to Return or Exchange

Step 1: Submit Your Request

Email our customer service at [email protected] with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Your full name and contact number
  • Product name and size
  • Reason for return/exchange
  • Preferred resolution (refund or exchange details)

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization number (RMA)
  • Return shipping instructions
  • For exchanges: confirmation of product availability

Step 3: Ship Your Return

Package the item securely in its original packaging with:

  • RMA number clearly visible on the package
  • Copy of your order confirmation or packing slip

Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product).

Refund Process

Once we receive and inspect your return:

  • Processing time: 3-5 business days
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return results from our error.

Exchange Process

  • We’ll ship your replacement once we process your return
  • Standard shipping fees apply for the new item
  • Price differences will be charged or refunded as needed

Damaged or Defective Items

If you receive a damaged/defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll arrange a free return and expedite your replacement

International Returns

For customers outside the US:

  • Return shipping costs are the customer’s responsibility
  • We recommend using a trackable shipping service
  • Customs fees and import duties are non-refundable

Need Assistance?

Our customer service team is happy to help with any questions about shipping, returns, or exchanges. Contact us at [email protected] or call during business hours.

Thank you for choosing FlorShoes Central for your premium footwear needs. We appreciate your business and are committed to your complete satisfaction.