Frequently Asked Questions
At FlorShoes Central, we’re committed to making your footwear shopping experience seamless. Below you’ll find answers to common questions about our premium shoes, global delivery, and customer care services.
Product Questions
What types of shoes does FlorShoes Central specialize in?
We curate high-quality footwear across five distinctive categories: fashion-forward Clogs, elegant Heels, durable Hiking boots, classic Oxfords, and comfortable Slippers. Each collection reflects our commitment to craftsmanship and style.
How do I choose the right size?
Our sizing follows standard US measurements. For styles like our handcrafted clogs or premium oxfords, we recommend ordering multiple sizes to find your perfect fit. Take advantage of our hassle-free returns for any sizes that don’t work.
Shipping & Delivery
Where does FlorShoes Central ship?
We proudly offer international shipping to most regions worldwide (excluding some remote areas in Asia and other locations). Whether you’re in New York or Paris, we’ll deliver your order with care.
What are my shipping options?
We provide two reliable services:
Standard Shipping ($12.95): Via DHL/FedEx in 10-15 business days after 1-2 day processing
Free Shipping (orders over $50): Via EMS in 15-25 business days after processing
How can I track my order?
All standard shipments include real-time tracking through DHL or FedEx. You’ll receive email updates with tracking information once your order leaves our U.S. warehouse at 4256 Wines Lane.
Returns & Exchanges
What is your return policy?
We stand behind every pair and accept returns within 15 days of delivery. Simply email our customer service team at [email protected] to initiate the process. Items must be unworn and in original packaging.
Can I exchange for a different size or style?
Absolutely! We recommend placing a new order for your preferred size/style while processing your return to ensure availability. Our team can assist with coordinating this for you.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Customer Service
How can I contact FlorShoes Central?
Our footwear experts are available via email at [email protected]. We typically respond within 24 hours to all customer inquiries.
Still have questions? Explore our collections or reach out to our team. We’re dedicated to helping you find footwear that combines quality craftsmanship with effortless style, delivered wherever you need it.